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Privacy notice

DickensDirect have updated their privacy policy in accordance with EU Cookie Legislation. Please read this policy to learn what cookies we use and what information we collect. By continuing to use this site you are agreeing to our privacy policy.

This privacy policy was last revised on 28/04/2023. DickensDirect may at any time make changes to this policy, to comply with UK and EU legislation. You should read this policy every time you intend to provide DickensDirect with personal information.

DickensDirect are dedicated to ensuring the privacy of every visitor to our site. Please read this policy to learn how and what we do with the information you give us.

When you place an order or register on the DickensDirect website, you are agreeing to the storage and use of your personal data.

Data we collect and hold

  • During the order process we will collect personal data from you, which will include; your name, your contact details, and your credit or debit card details.
  • When visiting our website we may collect data about how you use our site, we may also collect data from emails and letters you have sent us.
  • We sometimes record and occasionally monitor phone calls for training and customer service purposes.

Information Use

The information you provide to us enables us to provide you with access to all parts of our site enabling you to have access to the services you require. It also enables us to get in contact with you regarding orders if necessary. We also analyze and use information collected to enable us to support, manage, develop and improve our business.

We may get in contact with you to ask for your opinions on the services we give, or to provide you with information we think may be of interest to you, about changes and developments to our business. If you have agreed we will also mail you, from time to time, regarding any new products or services we are providing. You may opt-out at any point.

Disclosure of information

Any information that you have provided to us may be passed on to affiliated companies in order to process your order. These parties process, fulfill and dispatch your order, process your credit card payment, and provide additional services for us. Third parties are not allowed to use your data for their own purposes.

Right to information and correction of personal data

  • DickensDirect will take all immediate and reasonable action to correct, block, or erase personal data that is incorrect.
  • We will, as legally required, inform you of DickensDirect processing of your data related to the initial registration and processing of your personal details. This may be by way of notifying you of this privacy policy.
  • A “Subject Access Request” may be made to us once a year for the details of all the personal data we hold on you. This information will include details of what personal data DickensDirect process about you, where this was collected, what it is being processed for, and to whom or to which categories of person, the data is being disclosed.

Destruction of Personal Data

All personal data we hold will only be stored for as long as it is required, in order for us to fulfill the reasons for which it was collected. For legal and accounting purposes it may be necessary to hold personal data for longer periods.

Other websites

This privacy policy only covers our website. Any other websites accessed through this page are covered by their own privacy policies.

Data Retention and Security

Security measures are employed, to ensure that your data is protected from any access by unauthorized personnel, and against accidental loss, illegal processing, or damage. We retain your data only for as long as is reasonably necessary, or for as long as is legally required.

Accessing your data and updating it

You are able to view the data we hold on you and amend it to ensure it is correct and up to dateShould you wish us to amend any data please email us at

Updates to our Privacy Policy

All updates to our privacy policy are posted on our website and if appropriate, you may be informed via email.


This site contains and uses cookies. This site sends your browser a cookie to improve your reading and search possibilities on our site. If you have registered as a client, cookies will also control your login and use of those parts of our site only accessible to you.

If you do not wish to accept cookies you can alter the settings in your browser. Please note that parts of our site will not be fully operational if you do not accept cookies. Your experience of our site may be negatively affected if you do not allow cookies.

Information Processing

DickensDirect processes digital data about users who visit websites of our clients, with whom we have contracted to serve advertisements. This part of the privacy policy details what information we collect and process about you on behalf of our clients, why we collect it, and how it is used in relation to Internet-Based Advertising and Retargeting to our clients. It also details how you can edit and delete data yourself and how to opt-out of any further Internet-Based Advertising and Retargeting. This policy also contains instructions, for our publishers, to inform our users about DickensDirect Services on their websites.

What is Internet Based Advertising and Retargeting?

Internet-Based Advertising and Retargeting is designed, to make online display advertising more specific and relevant to the individuals likely interest. DickensDirect Internet-Based Advertising and Retargeting are cookie-based.

Underlying all DickensDirect processing of data is our fundamental integrity principle, and as such, all data shall be anonymous. We do not store IP addresses but a unique randomly generated identifier instead which does not allow us to identify the specific user. We do not have, nor will we initiate any co-operation with Internet Service Providers, to enable them to identify users. The data stored is limited to information, collected during user’s visits to websites that are part of DickensDirect Advertising network. Excluding a marginal amount of cookie data, information can only be viewed by DickensDirect when a user visits a website belonging to our advertising network.

Targeting Information

Use of collected digital data

DickensDirect uses data to better target adverts on behalf of our clients, to provide unidentifiable user reporting, and to improve our systems and products. This data can be combined with other anonymous data, from non-specific sources, to enable us to better serve users, and provide details of offers that may be of interest to them. We may share anonymous data with other Dickens Direct companies.


DickensDirect are dedicated to ensuring the security of all data held by us, and to preventing unauthorized access, via the implementation of the appropriate organizational and technical measures, as are reasonably possible. This will include appropriate personnel access restrictions.

All our employees are trained to be aware of and how to comply with DickensDirect security measures. All our contractors are legally bound to comply with our security measures and privacy policy.


You may opt-out of our cookie-based, Internet Based Advertising and Retargeting at any time. You are always able to block any cookies from any website by altering your browser settings. You will find help on how to block cookies in the help section of your browser.


Any comments, queries, or requests regarding our storage of your data, should be sent to

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