Shipping & returns

Delivery charges

Delivery rates are provided along with every product. All the products listed on Dickens Direct have no delivery charges for Economy Delivery. However customers can select express shipping options too from affordable rates. Delivery Chargers paid are non-refundable. 

Delivery Time

Any purchase made upon a non-working day or after the cut-off time (03:00 PM) will only be processed on the next available working day. For example. A next working day (The UK only) delivery order placed on a Saturday or Sunday would only be processed on the following Monday. Or if the order is placed after the cut-off at 03:01 PM will be processed on the next working day.

Standard delivery time for products on Dickens Direct is 2 to 3 days – although majority of the products should be delivered the very next day after order is dispatched.

We mean business days

This means we don't count weekends and holidays in delivery times.

A Note for PM shoppers

If you order after 03:00 pm the delivery time is calculated from 8:00 am the next day. Bear that in mind if you're doing some late-night shopping!

Delayed Delivery

If more than three days have passed and the customer has still not received the order, he/she can contact the customer care department of Dickens Direct to open an inquiry about the late delivery of the order.

Note:

• Any purchase made upon a non-working day of after the cut-off time (03:00 PM) will only be processed on the next available working day. For example. A next working day (The UK only) delivery order placed on a Saturday would only be processed on the following Monday. Or if the order is placed after the cut-off at 03:01 PM will be processed on the next working day.
• We only deliver the item to the billing address. If you wish the item to be delivered to a different address we'd require a proof of ID as well as proof of shipping address so that we can process your order and dispatch.
• Dickens Direct have the right to change/modify any terms or conditions as they see suitable.

Return Policy

Original Products

• We are committed to selling only genuine products.
• All of our products are fully tested and in working order.
• All of our products come with a 30-days return policy.
• The condition of all our products is carefully graded.
• We test using strict procedures and an extensive checklist.

30-Days Refund Policy

• We always resolve all issues and all goods can be either exchanged or returned within 30-days of the dispatch date.
• If the product is damaged or defective, it can be returned to us within the return period.
• If you no longer want or need the product, it can be returned to us within 30 days in the original unopened packaging.
• If an item is not as described, contact us within 30 days for a free replacement.
• If a product cannot be returned it is clearly marked on the product details page.

Secure Payments

• We use World’s Safe Payment Processor Paypal to secure your payments.
• Your information is protected during transmission using SSL software.
• We reveal only the last four digits of your credit card when confirming an order.
• We maintain physical, electronic, and procedural security in the storage of your data.
• We do not store your payment information that is processed by Paypal.
• We assure you that your data is completely protected.

Get a Protection on Refund and Our Returns Policy

• You get protection on the refund if you make a purchase from us and want to return it for any reason.
• Typically, it takes 3-5 working days to receive the refund/ replacement.  
• If you buy a brand new product and remove its packing, we will not refund the full cost.
• If the product is damaged or defective, it can be returned to us within the return period and you will get a refund.
• If an item is not as described, you can return it back to us. We will deliver you the right product or refund you if the product is out of stock
• In case of express shipping/shipping paid by customer while purchasing, only item cost will be refunded while extra shipping cost will not be refunded